1. Recipient and eligibility
Enter the exact character name and check it before continuing. The character must exist and be at least level 3. COL are credited to the specified character; contacting support after a typo does not guarantee that an already completed credit can be transferred.
2. Amount and checkout
The form shows the COL quantity, calculated amount and available payment methods. Check the final amount, currency and any provider fees before confirming payment. Only methods currently enabled in the form are available. An email is required for the payment request and receipt.
3. Crediting
COL are credited after the payment provider confirms the payment. Network delays, provider checks or technical faults can delay delivery. If payment succeeded but COL did not arrive, contact support with the order reference, character name and payment confirmation. Do not pay again before checking the first order.
4. Refund requests
For a duplicate payment, incorrect amount, failed crediting or another payment issue, contact support. We review the payment status, crediting and use of COL, the provider’s procedure and applicable law. Approved refunds are normally made through the original payment method where supported. Processing time depends on the provider and banking network. These terms do not exclude statutory refund rights.
5. Nature of COL and privacy
COL are in-game units used within the project; they are not a bank deposit, investment or promise of income. Payment information is handled as described in the Privacy Policy. Contact support before paying if any condition is unclear.